About the roles
The Vendor Relationship Manager is at the centre of Jumia’s commercial strategy. The main challenge will be to build the most relevant marketplace in Kenya, powered by the
largest number of engaged sellers, the widest choice of products and the best prices. The successful individual will shape the way Jumia manages and animates thousands of sellers; using all levers to grow their business while improving their operational excellence and protecting the CXP.
Specific duties and responsibilities include:
Reach set targets for the Jumia Kenya Marketplace
Structure performance, pricing and operational management in an automated way
Empower the Jumia Advantage Program
Lead the vendor animation routine
Drive the “Sell on Jumia” branding and marketing strategy
Lead the improvement of vendor experience
Actively participate in tech developments
Gather and share cross country best practices
The Vendor Engagement Manager ensures that Jumia’s sellers stay engaged and informed by managing the online and offline communication channels.
Specific duties and responsibilities include:
Design and build and execute the communication strategy for Jumia’s vendors
Understand Jumia’s vendors and set a tone of voice that talks to them
Write and send daily communications (email, SMS etc)
Create a social media space for the vendors
Organize offline events
Analyse vendor performance and share business insights
Desired Candidate Profile
Does this sound like you?
You have at least 4 years’ experience either in top marketing or advertising agencies, e-commerce marketing departments (VEM)
You have at least 4 years’ experience in management consulting, e-commerce, venture capital, company creation or retail category management (VRM)
You have the ability to analyze large data sets to make strategic and informed decisions
Proficiency in MS Office and Google tools. Photoshop knowledge is a huge plus
You are creative with outstanding writing skills
You are able to work in a competitive, fast-paced and high-pressure environment
You are well organised, with amazing attention to detail
You have strong entrepreneurial skills, leadership and drive
You are very independent in your work, with a strong ability to go the extra mile
You are able to adapt and work in a multinational environment
