JOB PURPOSE
To lead synergies between Corporate, Commercial and Consumer Banking in driving and delivering optimal value chain opportunities for overall growth of Ecobank Kenya’s revenue position.
KEY RESPONSIBILITIES
BUSINESS PERFOMANCE
Delivery of sales, revenue, deposit, risk asset, targets, and efficiency ratio for value chain target market.
Prepare and deliver on approved value chain budgets for the country value chain initiatives.
Analyse value chain sales and retention processes, identify, and monitor new business opportunities through the analysis of MIS, industry, and local knowledge.
Working together with the Head of Brand & Marketing, Develop and Implement a Country Marketing Strategy that will drive value chain fulfilment.
Ensure processes are nimble and are reviewed from time to time for efficacy from a distribution and delivery perspectives.
Bid and proposal submission for various value propositions / solutions, in conjunction with the Business Units & Products teams.
Team lead account planning process for commercial and corporate banking – With the aim of mapping the wallet size of the customer and the eco system.
CUSTOMER SERVICE
Support the resolution process for escalated customer queries/complaints.
Establish relationships with key value chain clients and business influencers in the country
Establish and sustain a customer-centric value chain focused business culture, leveraging on people and technology
Ensure high customer satisfaction as measured and monitored through Customer Evaluation on Bank Service Survey, Focus Groups and Product Service Performance Information.
Co- ordination of sale activities from all business units – to ensure the onboarding of client into the bank is smooth and pleasant.
STAKEHOLDER MANAGEMENT
Work closely with Corporate/Commercial/Consumer Bank Relationship Managers for identifying value chain opportunities
Support all value chain opportunities with joint visits, and drive for execution closure.
Train and empower staff to develop sustainable client relationships and prospect within the community for increased value chain business.
PROCESS, CONTROLS & OPERATIONAL PERFORMANCE
Ensure compliance with operations risk e.g. Health & Safety, Security of premises, KYC, and anti-money laundering measures plus any other Group controls.
Promote high Ethical and Integrity Standards, and establish a culture within the Bank that establishes and demonstrates to all personnel the importance of Risk Awareness and Controls
STRATEGIC INITIATIVES
To provide feedback to the Management team on competitiveness of the Ecobank Products against the Competition in Kenya
Work with product partners and RMs to customize solutions to meet client needs, thus ensuring all business opportunities are onboarded
Work with business partners to ensure sustainability of business relationships by driving service provision to the “whole client” as opposed to a product based approach.
Identify new business opportunities/ target market, development of new products together with the product teams, PP developments and implementation of the products.
The role implies :
Strategic understanding of the business
Results focused and leadership driven;
Frequent travelling and interaction with clients, Senior and Executive staff.
The role consist :
To run the sales effort and represent the sales capabilities of Ecobank
To highlight areas of opportunity with existing customers for cross selling
To ensure performance standards on delivery
To monitor delivery performance and make improvements
To understand customer needs and to deliver high customer satisfaction
To build customer loyalty across the network
The role key measurable (not exclusive):
Retain and grow customer revenues through value chain initiatives
Improve customer level service quality
JOB PROFILE
Background/experience
At least 7 years sales and managing experience, preferably in Business, Finance or Strategy;
Ability to interact and negotiate with the client organizations at the decision-making level;
Customer focused & results orientated;
Excellent verbal and written communication skills
Ability to pull together various resources to sell and deliver customer solutions;
Skills, Capabilities & Personal attributes
Strong interpersonal, influencing and communication skills
Strong stakeholder management skills
Strong credit skills
Strong understanding of the Banks business across all business lines.
Apply via :
www.linkedin.com
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