Brief Description
Reporting to the UX Designer Lead, the position holder will play a pivotal role in crafting superior customer centric user experiences across our digital platforms. Collaborate closely with cross-functional teams to understand user needs, translate requirements into intuitive designs, and advocate for user-centric design principles throughout the development process. The ideal candidate should have a strong background in UX design, a passion for solving complex problems for a diverse customer base, and the ability to collaborate and communicate design concepts effectively.
Responsibilities
Gather and evaluate user requirements in collaboration with product managers, engineers, and other stakeholders.
Conduct user research, including usability testing, to gain insights into user behavior and preferences.
Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences.
Facilitate design sprints to solve and innovate experiences that supports Safaricom mission and vision.
Make strategic design and user-experience decisions related to core, and new, functions and features.
Advocate for user-centered design principles and best practices within the organization.
Collaborate with developers to ensure design concepts are implemented accurately, effectively and inline with Safaricom design system.
Ask smart questions, stay up-to-date, take risks, and champion new ideas.
Qualifications
Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complex digital environments.
Portfolio of UX design projects showcasing your project is a must.(This is a must for shortlisting and during interview)
Expertise in one or more UX software such as Figma, Adobe XD, Zeplin and the like is a must.
A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns.
Strong understanding of user-centered design principles and methodologies.
Excellent communication and collaboration skills.
Be open to receiving feedback and constructive criticism.
Be passionate about all things UX and other areas of design and innovation.
Ability to work effectively in a fun fast-paced, dynamic environment.
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