Airtel Kenya wishes to recruit for the role of Usage and Retention Lead. This role reports directly to the Head of Usage and Retention and will be responsible for planning and achieving the targeted revenue from the Voice category of prepaid products while also ensuring implementation of customized programs to create customer retention, resulting in reduced customer churn and higher usage.
Key responsibilities of the role include and are not limited to;
Achieve the desired revenue from the base by designing and developing customized programs by planning and achieving an optimal balance between the recharge revenue and Customer usage
Design, manage, and analyze programs and offers that build customer retention and loyalty
Decrease the contribution of inactive users in the network by monitoring the level of activity on the network and work in close conjunction with other functions to do targeted promotions to the inactive customers
Develop and implement a process resulting in an error free process for various tariffs/ promotional programs resulting in zero customers complaints while availing the program full benefits
Design plans and programs for increasing the contribution, penetration and usage of long distance traffic. Identify and create various channels and means of driving customers to use mobile for long distance calls, against a landline or a local call outlet
Provide accurate forecasting on the basis of past and present performance through reports and analysis of usage, retention campaigns and customer base movements.
Provide the return on investment and impact of any campaign launched
Qualifications
Bachelor Degree in Marketing, Business Administration or other related field
3-5 years’ requisite work experience in telecommunication
Data analysis skills on advanced Excel and sql
Competencies and behavior
Project management skills
Result oriented and ability to work well in teams
Ability to influence decisions at top management level
Keen attention to detail
Business savvy with strong coaching and leadership skills
Excellent written and oral communication skills
Excellent Analytical skills
Interested and qualified candidates are invited to apply for the role by sending an application letter and resume to hr@ke.airtel.com. State the name of the vacancy as your subject. The deadline for applications is 5.00pm on Tuesday 5th January 2021.
Apply via :
hr@ke.airtel.com
