Overall Job Purpose:
Reporting to the Assistant Manager, Medical Underwriting the role holder would be assessing the eligibility of applicants to obtain medical cover and scheme administration for the those already on medical cover.
Key Responsibilities:
Apply standard rates, calculate premiums and underwrite new business, renewals, endorsements and cancelations.
Generations of renewal letters and follow up.
Prepare premium invoices.
Preparation of member guides
Generate utilization reports, member statement s and loss ratio trends.
Timely preparation of quotations within set standards.
Preparing policy documents, endorsements debit and credit notes.
Making invitations for scheme renewals.
Works closely with sales staff/agents and brokers to develop and maintain positive business partnerships.
Perform any other duties as may be assigned from time to time.
Key Performance Measures:
% Loss Ratio
Retention ratio
New Member Onboarding Time
Underwriting turnaround time
% processes re-engineered
% SLAs met
% of policies renewed before expiration of policy
% customer complaints resolved within SLA
# of client profiles with complete information
% customers with account information available digitally
Knowledge, Experience and Qualifications:
Bachelor’s Degree (Insurance Option Preferred)
Professional Qualification in Insurance(ACII or IIK)
2-4 Years experience in the insurance Industry
Technical Competence in underwriting Medical Insurance risks
Working Relationships
Accountable to the Assistant Manager Medical Underwriting
Required to liase and work closely with the other departments as may be necessary
Britam Customers
Insurance sector Players
Technical and functional conpetencies:
Knowledge of Insurance concepts
Knowledge of medical underwriting processes, procedures and concepts
Knowledge of insurance regulatory requirements
Core competencies:
Communication Skills
Building Relationships
Focuses on the Customers
Develops self
Solves problems.
