Job Responsibilities
Receive application documents from various business sources
Confirmation of completeness and vetting of retail application documentation,
Medical underwriting in liaison with the clinical team-issuance of status letters
Request of additional medical information through MEDEX or writing to the doctors to provide additional medical information
Accurate set up of new business in the actisure system
Timely processing of membership documents i.e. membership cards, cover confirmation letters and policy documents
Processing and dispatch of renewal notices within the set TATs
Accurate set up of renewed business in the actisure system
Timely processing and dispatch of renewal endorsements
Setting up and managing of membership details in the system including additions of benefits and dependants
Ensure all payment receipts are scanned and pushed to receipts allocation queue for commission’s payment
Handling of coverage enquiries with brokers, members, claims team, service providers etc.
Ensuring customer satisfaction and timely feedback to queries
Regular advise to claims team on updated membership schedule to send to the providers
Response to inquiries (phone calls, e-mail inquiries & walk-ins)
Monitoring policy holder claims utilization –Sending Member statements to
Intermediary/policy holder to advise members on balance of cover especially
Periodic underwriting assessment triggered by diagnosis of a new condition for which JIC
Ensure there is a declaration in changes of medical conditions upon renewal
Daily preparation of reports on retail business
Ensure timely booking of all businesses paid for
Ensure all documents are scanned, re-indexed to members profiles, batched by scan date and archived
Qualifications for the underwriter Job
Graduate with Business degree or a degree with a bias in customer service background
Diploma in business related course
Proficient in the use of Microsoft Office suite and packages
Over 2years relevant experience
