Responsibilities
Design research & user insights:
Guide design research efforts, employing qualitative and quantitative methods such as user interviews, field observations, surveys, and usability testing
Analyze and synthesize research data to uncover user needs, pain points, and opportunities for innovation
Design thinking & innovation:
Facilitate design thinking workshops and ideation sessions to foster creativity and problem-solving
Guide teams through an iterative design process from discovery to delivery, ensuring continuous learning and improvement
Prototype and test new ideas rapidly, using both low-fidelity and high-fidelity methods
Product & service design:
Collaborate with multiple teams to develop user-centered product, service, and process concepts
Create journey maps, personas, wireframes, and mockups to visualize and communicate design ideas
Ensure that all touchpoints in the user experience reflect the core principles of human-centered design
Stakeholder engagement & collaboration:
Collaborate with multiple teams in the organization to translate user insights into actionable design solutions
Present findings, design concepts, and recommendations to leadership and cross-functional teams to influence decision-making
Promote a user-first approach in all projects across departments
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Bachelor’s degree in Design, Human-computer interaction (HCI), Anthropology, or a related field
Minimum of 2+ years of experience in human-centered design, user experience design, or service design
Experience leading user research and translating insights into successful product and service design
Proficiency in design research methods, user testing, and usability evaluation
Proficiency in design tools such as Sketch, Figma, Adobe XD, and InVision.
Experience communicating with varied audiences, including translating complex research findings into clear, actionable insights
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