Who are we?
Enchanting Travels is a passionate, vibrant and innovative company that specializes in creating exceptional tailor-made journeys for discerning travelers to exotic destinations in Asia, Africa and Latin America. Founded in 2004, we have made the travel dreams of thousands of guests from around the world come true. We rely on outstanding team members who are passionate about what they do – we are a multicultural team with 130 team members from 17 nationalities working from our offices in the US, Germany, India, Argentina and Kenya.
If you want to find out more about what our guests say about us, follow this Link. Furthermore, this Stanford Business School Case Study will give you an insider perspective into our company.
What’s the position?
We are currently recruiting a Trip Coordinator to join our Africa team in Nairobi. This role involves the following responsibilities:
Providing support and acting as a concierge to our guests before and during their trip, ensuring that their trip is one of a lifetime
Communicating with our partners
Briefing and debriefing our guests
Finding solutions in case of crises during our guests’ trips
Handling reservations for guest trips and reconfirming travel arrangements
Why would you want this job?
This is a really unique customer service opportunity for many reasons – here are a couple!
The people you work with. We are a very dynamic international and multi-cultural team where you will be challenged and have countless opportunities to broaden your horizons.
Support for your growth. Our pool of managers, trainers and coaches will guide and support you while pursuing a personalized approach to help you succeed and grow. Furthermore, we invest considerable time and resources in the growth and development of our team.
Flexible working hours. After the initial training, you will have considerable flexibility in your working hours.
Having an impact. You contribute to memories of a lifetime for our guests through the joy and wonder of personalized travel which often have a deep impact on their lives. Furthermore, we listen to our team members’ ideas and suggestions, irrespective of their seniority which gives you an opportunity to shape your own and our company’s path.
What do we expect from you?
You enjoy interacting with people with diverse backgrounds and personalities. This entails excellent listening skills and the ability to engage with guests and build trust.
You are service oriented and caring and thrive on guest satisfaction
You take ownership and are proactive
You are a quick learner and open to embrace change
You are able able to handle crisis situations and stress
You are comfortable with flexible working hours including evenings and weekends
2+ years sales or customer service experience
Bonus points for previous tourism experience
