Job Description
We are currently recruiting a Trip Coordinator to join our Africa team in Nairobi. This role involves the following
Job Responsibilities:
Provide support and act as a concierge to our guests before and during their trip, ensuring that their trip is one of a lifetime and we achieve excellent guest feedback. This entails being reachable for our guests 24/7 while they are traveling and, thus, at times irregular working hours.
Handle and reconfirm travel arrangements and communicate with our partners to ensure smooth execution of a trip and adherence to company quality standards.
Briefing and debriefing our guests and finding solutions to challenging situations during our guests’ trips to ensure that they are feeling well taken care of at all times during their trip.
Qualifications
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessary.
You are an excellent communicator, both verbally and in writing. This entails strong listening skills and the ability to convey information in a structured, clear and concise way.
You are able to work under pressure and handle crisis situations in a calm manner, enabling you to act and communicate clearly and confidently in challenging situations.
You have a naturally warm and pleasant personality and excellent people skills – you are empathetic and able to put yourself “into the shoes” of our guests, to relate and connect with people with diverse personalities and backgrounds and to build trust.
You are a quick learner and comfortable with embracing technology and change in general and have outstanding mental agility and solution orientation. This entails being proactive and able to “think on your feet” as well as “out of the box” to quickly find solutions in challenging situations.
You are strongly self driven and have an intrinsic motivation to be the best you can.
You are highly self-organized, with a high level of attention to detail and an intrinsic desire to keep things organized.
You have 2+ years of customer service experience, preferably in tourism
