Job Description
Reporting to the Chief Consumer Business Officer (CCBO), the role holder will be charged with leading the Fixed Broadband business and is also responsible for ensuring this business achieves targeted revenue objectives and leadership in the marketplace.
About the role
The role is responsible for defining and delivering on the Fixed broadband strategy, performance indicators that will ensure great customer experience through seamless end to end customer journeys securing Safaricom as the leading Fixed Broadband provider. The role holder will also shape the brand perception to grow brand love and consideration.
The role will drive convergence and grow home broadband uptake through development of relevant products and services. The role holder is also expected to drive growth by accelerating the broadband customer base through launching innovative home connectivity solutions, converged propositions, extend coverage profitably and strengthen our customer promise and experience.
The role is responsible for delivering a great customer experience to enable Safaricom become the trusted partner of choice for fixed connectivity and solutions. This is achieved through the development of strong partnerships with fixed technology, content & terminal providers to drive acquisition, deployment and superior experience.
The Fixed Broadband lead will role model the agile culture & mindsets of a servant leader, creating transparency both horizontally (across Tribes) and vertically (from Management Exco to Squads) and with the wider business stakeholders.
The role requires a strong cross-functional collaborator who partners effectively with teams across commercial and technology in the organization with demonstrated deep understanding of broadband technologies and content
Responsibilities
Key accountabilities and responsibilities.
Owns, formulates for approval from the CCBO the strategy and the development of Fixed product propositions; aimed at ensuring Safaricom is the brand of preference and ensuring differentiation in the market.
Strengthen the Agile Way of Working as a role model. The primary responsibility of this role is to facilitate, support and motivate your Tribe members
Develop and maintain cross-functional collaboration through holistic business awareness, understanding, and effective communication
Drive digital enablers that will assist Business and Agile tribes in fulfillment of customer journeys
Embed and grow Customer value management competence and platforms in line with the consumer strategy
Forecasting of usage and revenue targets based on identification of innovative ideas for both horizontal and vertical growth.
Deliver all Fixed revenues as incorporated in the revenue targets.
Ensure attainment of Fixed connected subscriber, rollout, churn, demand reduction and converged penetration numbers.
Ensure customer information gaps are identified & determine how they will be filled.
Development and delivery of the departmental annual financial plan and ensuring expenditure within approved budget.
Build talent, motivate and influence others to develop a high performing team.
Actively monitor team KPI’s and acting to achieve them consistently
Ensure compliance with AML/KYC laws and regulations
Below are the key skills and competencies required to be successful in this role:
Business Know-how
Uses data and research to make decisions that are competitively and financially robust.
Balances current and future needs.
Thinks and acts like an owner of the business.
Acts in line with legal, regulatory, professional and ethical standards
Domain expertise
Sufficient subject matter, technical and commercial expertise to lead effectively in the area (or on trajectory to develop within 3-6 months
Performance orientation
Performance and outcome driven, “can do” attitude
Commercial acumen, “feeling for numbers”
Flexibility and creativity in solving problems
Sets and achieves challenging goals
Servant leadership and collaboration
Highly collaborative, able to create win-win situations
Visionary – a clear, shared mission that inspires others
Clear and inspiring communicator
Builds and develops great teams and culture
Ready to take on full Tribe accountability
Previous experience leading against broad business goals
Ability to take ownership of responsibilities outside immediate sphere of influence (e.g., legal requirements of delivery)
Qualifications
Must have technical / professional qualifications:
Degree in Electrical, Electronics, Telecommunication Engineering, IT, or related field
Work Experience of at least 8 years with leadership role in a busy telecommunications / Service provider environment
Strong customer focus with proven experience in launching products and delivering against product revenue targets.
Experience in managing and developing teams
Strong awareness if market trends, competitive impacts and market opportunities
Product management experience including managing strategy development and product diversification
Ability to manage multiple projects in a fast-paced, deadline-driven environment
Broadband and GSM experience will be an added advantage
Apply via :
egjd.fa.us6.oraclecloud.com
