Responsibilities
Develop and grow team in developing new businesses
Ensure achievement of business objectives and financial targets with the team
Conduct regular coaching sessions with team to identify competencies that can be improved
Manage the day-to-day supervision, distribution and management of workload
Set objectives for individual team members
Ensure Company strategy is translated at team level and delivered as set through personal objectives
Manage the process of checking all bookings made by travel centre staff and ensure details are entered in the database correctly and all errors and rejected bookings logged
Fulfill and dispatch all travel documents to customers and ensure team members check all relevant documents and inserts with each booking
Ensure all cancellations/amendments are processed correctly
Ensure team provides a high level of service to customers at all times
Ensure that all customer queries are responded to within 24 hours
Proactively provide feedback to the business about product and process enhancements
Strengthen relationship with customers and ensure satisfaction
Ensure direct communication with partners through marketing activities
Architect and implement business strategies across the region
Provide business reports to internal stakeholders and manage quarterly targets
Manage key relationships, relevant agencies and social media touch points
Requirements
Degree/Diploma in Tours and Travel Management from a recognized institution
Should have at least 7 years work experience in a Travel Managerial role
Experience using Amadeus and /or Galileo
Great leadership skills, ability to motivate
Business Acumen
Sales, Marketing and Negotiation skills
Good Communication and Customer care skill
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