Transcriber

The Role
We are looking to fill a Transcriber/Data Analyst to join our team. The Transcriber/Data Analyst will be responsible for transcribing, reviewing, and organizing all calls that come into the Flare Dispatch Center. This role is important to our quality assurance and quality improvement plan as we work to grow our dispatch center and capacity.
Responsibilities include:

Transcribing all calls that come into the Flare Dispatch Center
Organizing all call data for review by management
Analyzing data and developing regular reports based  on call review
Providing recommendations on system processes

Job requirements:

Bachelor’s degree in statistics, economics, social sciences, medical sciences, or other relevant fields
3-plus years of relevant research experience, including transcription experience (combined qualitative and quantitative research experience preferred)
Attention to detail
Excellent written and verbal communication in English and Swahili
Excellent interpersonal and communication skills mandatory
Cultural sensitivity and respect of confidentiality
Previous experience with transcription software a plus