Primary Purpose:
The Training Unit Program Assistant is responsible for providing support to Staff Trainers in completing administrative tasks necessary for successful training preparation, execution, conclusion and follow up. Tasks include: sending training invitations, identifying training venues, tracking training completion and attendance, keeping accurate training records, sending pre and post training surveys, and assisting with post-training clean-up activities.
Essential Duties:
Works closely with Staff Trainers to schedule training events and ensures invites are shared as necessary.
Updates Training Calendar.
Maintains records of completed trainings and tracks training attendance.
Works closely with Staff Trainers to maintain updated eligibility lists for all the trainings, and follows up with staff on training completion as needed.
Supports the unit’s quality assurance activities such as certificate verification.
Conducts analysis of course data and generates course reports such as: number of participants, duration of course uptake, lessons drawn from analysis, and recommendations for the way forward.
Reaches out to training participants to generate after-course case studies to determine if participants have been able to apply learning to their work.
Works with e-Learning Management System and makes recommendations of how the user experience and interface can be improved based on data and evidence.
Assists Staff Trainers with training wrap-up and closure in reporting and archiving training content.
Assists with troubleshooting technical difficulties during training sessions.
Assists in preparing supplies for training sessions.
Any other duties as assigned by management.
Qualifications:
Experience:
Five (5) years of paid work experience is required
One (1) year experience in organizing and supporting training activities is preferred.
Skills:
Excellent interpersonal skills
Strong organizational skills and attention to detail
Proficiency in MS Office (Excel, PowerPoint, Word, Outlook)
Experience with an e-Learning Management System preferred.
Education & Certifications:
High school diploma; or equivalent with five (5) years of paid work experience is required.
Bachelor’s degree preferred.
Abilities:
Manage large and diverse workload under pressure with competing priorities;
Maintain the integrity of official records;
Analyse and solve complex problems and make sound decisions;
Work with minimal supervision;
Maintain a high performance standard with attention to detail;
Work independently and contribute to overall operations of RSC Africa;
Work well as a team in a multi-cultural environment while maintaining a high level of motivation;
Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).
Strong English communication skills, both written and oral.
Ability to work in a multi-cultural environment required
Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
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