Job purpose
The Training and Development manager is responsible for improving the productivity of the organization’s employees. This position assesses property-wide developmental needs to drive training initiatives and identify and arrange suitable training solutions for employees. This position actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance.
Key Responsibilities
Managing company training needs
Identify and assess current and training needs through market analysis and conduct annual training and development needs assessment
Prepare and manage training budget allocated for the year
Draw an overall and individualized training and development plan that addresses needs and expectations and tailor programs as necessary
Maintain a keen understanding of training trends, developments and best practices in the market industry
Train and coach managers, supervisors and others involved in employee development efforts. Obtain and /or develop effective training materials utilizing a variety of methodologies
Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them; Conduct follow-up studies of all completed training to evaluate and measure results
Exemplifies the desired culture and philosophies of the organization.
Business development and growth
Ensure revenue generation through acquisition of new clients
Ensure good relationship management by maintaining the existing clients
Develop new ideas, creative service delivery methodologies to existing and new clients
Develop, design and plan sales targets for the team
Leadership
Delegate tasks to direct reports and set Key Performance Areas
Monitor team performance and report on metrics
Motivate and inspire team members
Develop a strategy the team will use to reach its goal
Knowledge, Skills and Experience required for this Role
Bachelor’s Degree in a Business course or related field
Post graduate degree and or a professional qualification in a relevant field
Minimum of 5 years’ experience in security industry or with military experience
Commercial awareness
Excellent written and oral communication skills
Must have global & cultural Awareness
Good leadership skills
Good relationship Management
Ability to handle stressful situations in a customer interface/customer service/event management environment governed by tight deadlines, high standards and significant work pressure.
