About the Job:
As a Trainer, you will closely work with the Training Manager and help him/her provide standard or specialized teaching, technical training or counselling in a designated area as per Company requirements.
Key Responsibilities:
New Projects: Implement training for new projects smoothly right from the selection of the trainees to certification.
Maintain and observe quality standards in content delivery
Provide timely training feedback to the Training Manager
Training Allowance: Ensure that training allowance budgets and final payouts are accurate, aligned with trainee data; and requests are sent on time.
New Workflows: Liaise with the Delivery Managers, Quality Analysts and Team Leaders of the projects which have new workflows and ensure that the new instructions are well relayed to the associates, assess associates’ grasp based on the performance indicators and certify the associates after training.
Refresher Training: In case of any need for refresher training as may be requested by the Delivery Managers, assess the areas of need and conduct the refresher training to address the problem.
Induction: Conduct Induction training for all new employees.
Training Material: Source and compile training material and keep training material up-to-date
Support SamaU (Sama’s e-Learning platform) course rollout and implementation
Support learners during training and collect training data/course feedback for each cohort.
Manage and keep track of learner progress and performance through the e-Learning platform.
Minimum Qualifications:
A Bachelor’s Degree in Education, Business Administration or Human Resource Management (focus on learning and development/ training, Organizational Development)
Certification in training/ or as a trainer, with a minimum of 2 years of training experience
Experience in workforce development/ learning and development.
Experience in teaching/ training young adults.
Good to Have:
A Bachelor’s Degree in Computer Science with a focus on learning and development/ training
2+ years of experience in training within the BPO industry for technical assignments
Certification in training/ or as a trainer
Fluency in both English and Kiswahili as a language of instruction.
Knowledge and experience of computers and computer packages.
A good understanding of e-learning techniques; training in an online or blended program
Experience teaching/training in underprivileged communities
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