Responsibilities
The Trade Operations Assistant is an entry level role responsible for processing basic to relatively complex transfers in coordination within the Trade Operations team. The overall objective is to perform moderately complex Trade operationss tasks, by providing processing assistance for assigned projects.
Other Responsibilities:
Execution of trade products transactions within the established controls and standards,
Implementation of policies, processes and products affecting trade.
Act as a point of contact for Trade Customers to facilitate resolution of trade queries
Acts as a focal-point for all service-level initiatives
Monitors Trade Ops performance against our service level agreements
Provide advice and where required training to customers on various queries and deficiencies noted.
Provide feedback to the business and product development on customer behavior and opportunities
Serve as a subject matter expert for User Acceptance Training (UAT) and training initiatives; train new team members and lower level personnel
Participate in compliance related activities to minimize losses
Assist with cash & trade operational project needs
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
2-4 years of relevant experience
Demonstrated basic experience in Trade Operations and Transaction services
Proficiency with Microsoft Office tools and data entry skills
Education:
University graduate with minimum upper second honors (or equivalent)
Skills and Knowledge:
University Degree
Technical competence with MS office applications.
Attention to detail
Ability to prioritize
Ability to handle pressure.
Speed and accuracy.
Familiarity with the processing systems
Good customer service
Personal Attributes:
Good interpersonal skills and ability to communicate effectively.
A team player
Willing to learn, a fast learner preferred
Positive attitude
Flexibility
Good judgment.
Ability to work independently/ unsupervised
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Nature of the Job
Quality of work has to be high due to a high level of customer awareness and competition. Timeliness and error free processing of transactions is key.
Be alert on frequent changes in Government regulations, Bank policies and procedures due to restructuring.
Ability to handle large volumes.
Flexibility and adaptability to change.
High volumes of transactions which require more time to process
Due diligence is required at all times to ensure that documentary procedures are adhered to as per the banks regulations.
Job Family Group:
Operations – Transaction Services
Job Family:
Cash Management
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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