Your Role:
As Trade Development Representative , you will be responsible for the relationship and performance management of KOKO Agents assigned to you.. You will drive the acquisition of customers through Joint Business Planning (JBP) with Agents and the execution of Trade Marketing initiatives. You will need to achieve targets related to growing our customer base.
What You Will Do:
Oversee the performance and relationship management of KOKO Agents assigned to you.
Drive customer acquisition through Joint Business Plans and Trade Marketing Initiatives with Agents.
Conduct Agent training on KOKO hardware and software functionality and product benefits
Ensure effective execution of all Agent Network Sales processes through the sales cycle to enable a positive Agent and customer experience.
Liaise with different departments within the organization to ensure a great Agent experience.
Engage collaboratively with in-house Agent and customer support teams
Ensure Agent compliance with KOKO processes and procedures.
Regularly visit the Agents to build and maintain a continuous relationship
Daily & Weekly agreed reports on sales and journey plans
Strive to improve Agents and customer satisfaction through excellent customer service
Anticipate the needs of Agents and customers and address them accordingly
Maintain quality standards as per set standards
Gather market intelligence and customer feedback and share back to commercial leadership.
What You Will Bring to KOKO
Bachelor’s degree from an accredited university, preferably in a business-related area of study
3+ years experience in a similar position ideally from FMCG or Telco
Commercial acumen
Ability to work under pressure and with minimum supervision
Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
Unquestionable Integrity
Excellent communication/people skills
Excellent planning and organization skills/multi tasking skills
Relationship/trust building skills
Excellent interpersonal and sales skills
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