Job Details
Being amicable and approachable with flexible working hours.
Being professional and assertive
Being detail oriented
Comprehensive industry knowledge
Customer service
Computer knowledge
Interpersonal relationships
Meeting deadlines
Responsibilities
Responding to inquiries regarding hotels & safaris within 24hrs
Create and sell innovative tour packages to meet market demand
Prepare itineraries to the various destinations of interest
Making flight quotations
Doing tour bookings – both inbound and outbound
Ensuring KWS park rules & hotel regulations are made clear to tourists
Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are
pre-arranged. (eg. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
Coordinating with other team in arranging flying & ground packages
Making follow-ups for tour quotations
Ensuring that tours quotations are competitive
Inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
Any other duty as may be assigned from time to time.
Qualifications
Certificate or diploma in Tour operations or tourism management or related field
Over one year experience as Tour/travel consultant in a busy environment
Ability to use various tours/hotel booking systems.
IATA qualification is an additional advantage
Experience in outbound tours is an advantage
knowledge of GDS an advantage
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