Job Responsibilities
Responding to enquiries regarding hotels & safaris within 24hrs
Create and sell innovative tour packages to meet market demand
Prepare itineraries to the various destinations of interest
Doing research and producing periodical newsletters with current offers to be sent out to clients.
Doing tour bookings, both inbound and outbound
Doing regular check on the company website to ensure it is up to date and running smoothly
Ensuring KWS park rules & hotel regulations are made clear to tourists
Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
Ensuring the rates files are orderly & up to date
Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
Arranging to see vehicles (and if possible be accompanied by customer reps) before the start of service to ensure quality and minimize customer complains
Briefing drivers before they depart for safari
Preparing welcome pack for tourists before departure for safari
Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E.g. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
Being on standby ready to provide solutions in case of mishaps during safari
Coordinating with travel consultants to arrange flying & ground packages
Opening client tour files for upcoming tours especially groups
Making follow-ups for tour quotations
Ensuring that tours quotations are competitive
inclusions, exclusions, as well as terms & conditions of a quotation, should be highlighted to reduce disputes with clients
Making sure vehicles (especially if hired from outside) have the company stickers
Any other duty as may be assigned from time to time.
Qualifications
Knowledge of different inbound and outbound destinations
Should have a thorough knowledge of the East African Tourism product & designing of International itineraries and costing
Experience in liaising with international travel agents /partners
Excellent planning and organizational skills.
Self-motivated, Confident and outgoing personality.
Ability to multi-task and get things done to completion.
A Team player with good interpersonal and communication skills.
Excellent networking and prospecting skills
Degree or a diploma in Tour operations or tourism management
2-3 years’ experience as Tour consultant in a busy environment
Ability to use various tours/hotel booking systems
Social Media Savvy with proven experience of creating and running digital campaigns
This is a highly rewarding career opportunity with a salary increment after one year.
