Responsibilities:
Design and customize tour packages based on client preferences, budgets, and travel seasons.
Provide insightful and engaging guided tours, sharing historical, cultural, and geographical knowledge of various destinations.
Handle inquiries, bookings, and travel arrangements, ensuring seamless coordination of itineraries.
Build strong relationships with hotels, transport providers, and local attractions to enhance customer experiences.
Ensure safety protocols are followed and assist travellers with any issues or emergencies during tours.
Keep up to date with new tourism trends, destinations, and regulations to provide accurate and relevant information.
Maintain records of tour activities, customer feedback, and operational expenses.
Requirements:
A degree in Tourism, Hospitality, or a related field.
Minimum 4 years’ experience as a tour guide, travel consultant, or in a similar tourism role.
Strong knowledge of Kenya’s tourist destinations, wildlife, cultural sites, and local customs.
Customer-focused with a friendly, outgoing, and professional demeanour.
Ability to handle travel logistics, problem-solving, and emergency situations effectively.
Proficiency in MS Office Suite and experience with travel booking software is an advantage.
Self-driven and strongly motivated, tour consultant.
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