Job summary:
Responsible for advising clients about suitable tour options in accordance with their needs, wants and capabilities.
Key responsibilities and duties:
Market and sell tour packages to clients / agents.
Organize safaris for clients who include FIT or GIT and excursions.
Provide expert advice on all leisure-related activities and tourist sites when asked by the agent/client, to ensure that the customer / agent is accurately and efficiently advised and guided in choosing the best suited package.
Book all reservations for hotel accommodation, safaris, excursions and transfers as specified by the agent/clients.
Itinerary planning.
Liaise with the agent/clients during the booking process to ensure they are kept aware of the progress and advise of any alternatives should the services booked not be available.
Quote for any kind of request by the agent package, in consideration of the clients’ wishes and ensuring all costs are included and accounted for, while protecting departmental margins.
Ensure that confirmation is received and booking finalized to the client’s satisfaction.
Prepare clients’ folders and ensure all documents required are provided to the clients during the tour.
Prepare the company’s safari budget and liaise with the finance department to ensure that all accommodation, park fees and other relevant payments are made in a timely manner.
Invoice services as provided as per the negotiated contract with stakeholders or as per the quotation.
Coordinate transport and brief the driver guides
Meet and greet / brief clients on arrival and departure.
Key competencies
Demonstrated ability to communicate, present and influence credibly and effectively
5-10 years experience as Tour Consultant or similar role
Able to work without any supervision. Report to Manager as necessary.
Proficiency in MS Office.
Passionate about tourism
Excellent knowledge of latest tourism trends
Good understanding of different tourism offerings and options
Knowledge of additional languages is an advantage
Good sales and presentation skills
Customer oriented mindset
Critical thinker and problem solver
Team player
Good organizational and time-management skills
Great interpersonal and communication skills
Apply via :
wisenhr.zohorecruit.com
