Responsibilities
Research various destinations and means of travel regarding prices, customs, weather conditions, visas, reviews, etc.
Air ticketing, hotel booking, Visa processing, travel insurance processing, transfer booking, MICE bookings.
Liaise with customers in person, over the phone, or via email to discuss their travel requirements and suggest suitable travel routes, packages, or additional services.
Conduct research according to the customers’ requirements, and provide a list of suggestions with clear information that the customer can choose from.
Provide up-to-date advice on travel regulations including new airline information, visa, travel insurance and medical requirements, baggage limits, check-in requirements, and fly blue service, safety, and local customs.
Organize a back-to-back itinerary for customers, from ticketing to hotel transfers.
Coordinate with tour operators, hotels, and other travel agencies regarding tour package choices and bargain to get the most affordable and effective rates
Come up with and prepare new promotional techniques and materials to sell itinerary tour packages.
Continuous research of travel destinations and keeping up to date with travel industry news to better position the company in the market.
Handle unforeseen problems and complaints and determine eligibility for refunds.
Maintain relationships with key persons in companies, airlines, embassies, hotels, etc.
Maintain and enhance communication within the business and with customers
Ensure contact information for all clients handled is up to date
Reach the revenue and profit targets.
Maintain zero losses resulting from claims resulting from our errors e.g. refunds, cancellations, unclaimed airline commissions, etc.
Monitor and maintain payment records and transactions.
Submit all reports indicated in the reports scheduled within the period indicated.
Requirements
Tourism Management Degree / Tours & Travel Degree / Business related degree
MUST have at least 3 – 4 years experience as a tour consultant
Must be able to ticket, reissue, void, and perform all other processes related to actual ticketing in both Amadeus and Galileo systems.
Must be able to organize clients’ tours, hotels, and VISAs to all world destinations.
Experience in liaising with international travel agents/partners
Excellent planning and organizational skills
Self motivated, Confident, and outgoing personality
Ability to multi-task and get things done to completion
A Team player with good interpersonal and communication skills
Excellent networking and prospecting skills
Apply via :
www.crystalrecruitment.co.ke
