What you will do:
Coordinate all recovery operations in the assigned territory as aligned with recovery targets
Leverage on available data on territory performance as per all performance metrics to identify risk areas
Advice on difficult repossession cases to support closure
Maintain the Repossession List at acceptable level by ensuring that the Recovery Managers assign the bikes to the relevant Recovery Offices without delay.
Approve all the recovery costs incurred during recovery and transfer of assets which will include Petty Cash and EER
Attend to escalations to ensure Recovery Managers and Officers are fully supported in their recovery efforts
Create a professional working relationship with both internal and external stakeholders for the purpose of getting assistance when necessary, in the course of work
Monitor the recovery budget vs actual on a monthly basis for the relevant area.
Coordinate documentation management for assigned region to ensure full compliance with all relevant documentations policies and guidelines
Monitor Territory compliance levels against all guidelines and policies to manage risks
Coordinate people management processes in assigned territory which will include performance management, training, coaching, safety, and employee relations, in consultation and with support from HR
Identify and recommend new ways of working to continuously improve efficiency, productivity and both our internal and external customer experience
Cascade communication on any changes in policies, schedules and product knowledge to the team.
What we are looking for:
Bachelor’s Degree in a Business-related field.
At least 5 years of relevant experience with 2 years at supervisor level
Must have a valid motorcycle license and must have at least 1 year riding experience
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