Job Description
VACANCY ANNOUNCEMENT NO: AAS/GFGP/18/001
Department: GFGP
Reporting to: Programme Officer – GFGP
Duration: Five (5) Months
Position Overview
The Global Grant Community (GGC) Portal consists of an online assessment system in which current or proposed recipients of grant funding, can assess their organizational capabilities against the requirements of a new international standard for Good Financial Grant Practice.
The GGC portal is scheduled to go live shortly. The first iteration of the live portal will require manual registration of grantors and grantees. This will be resource intensive and there will be a need to for additional resource within the AAS to: –
Provide cover for the helpline/support desk,
Assist The AAS finance team in the invoicing of clients and receipting of subscriptions.
This is an opportunity for undergraduate or post graduate individuals to gain valuable experience in assisting in the launch of a new approach which will likely change the landscape of grant funding across the world.
Key responsibilities
Registration
Act as the “customer interface” of the GGC portal and assist and support the registration of both grantors and grantees on the portal. This will be performed through email iteration with grantors and grantees to ensure full organizational details have been captured and entered into the internal AAS database
Bring any technical registration issues to the prompt attention of the senior team
Prepare weekly reports on the status of registration activities.
Helpline / Support Desk
The Global Grant Community is expected to rapidly secure uptake from grantors and grantees across the world
As the GGC portal is the first of its kind – it is expected there will be a variety of technical issues that will need to be resolved and support provided to the grantor and grantee community
To record and achieve the Service Level Response / Resolution times of the Help Line / Support Desk
As far as is practicable – this support will need to be provided on a 24/7 basis. This may require some shift work outside normal hours.
Support for AAS Finance Team
Every grantor seeking to use the system for the assessment of their grantees will be required to pay an annual subscription
Invoices will need to be prepared, reviewed by Finance, issued to the grantor and receipt of subscriptions monitored before the grantors account in the portal can be activated.
Qualifications and Experience
Qualifications in business and/or finance related subjects
Relevant experience would be desirable.
Knowledge and skills
Proficiency in Microsoft Office i.e. Word, Excel, PowerPoint, MS Project, Outlook
Possess well-developed interpersonal skills and ability to communicate across different levels of the organization, with external partners, grantors and grantees;
Able to perform work independently, with appropriate training and supervision, but also participate as a team member
Possess strong attention to detail and maintaining a timely and efficient workflow
Have strong planning organisational skills and ability to work under pressure
Ability to multi-task and to priorities work amidst competing demands
Have unquestionable integrity, confidentiality and respect.
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