Job description
Key Responsibilities
Setup of equipment including android phones for the Android application training sessions.
Implement mobile application upgrades as required.
Support rollout of new applications.
Keep a detailed record of branch systems and mobile devices/application issues for purposes of reference and implementing improvements.
Support branch staff and Regional Tech Support Officers at in-services trainings and field visits.
Perform other professional duties as identified within the context of the role as directed by the organization.
Qualifications
Diploma or higher in IT or Computer Science required.
1 year of experience of IT support.
Experience operating and troubleshooting Android smartphones a must.
Willingness to travel in the field.
Strong customer focus.
Ability to manage and prioritize many open cases at one time.
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
Ability to prioritize your workload.
Excellent verbal communications skills in both English and one vernacular language.
Candidates from Thika, Kisii, Busia, Kakamega are highly encouraged to apply.
Ability to work in a team and independently.
Key Performance Indicators/ Performance Goals
Timely resolution and sign-off of issues.
Timely closure of incidents and fast resolution of issues.
Elimination of errors and/or rework during update execution.
Compensation
A competitive salary and benefits package commensurate with experience. The opportunity to be your best while making lives better for those in ne
