Job Purpose:
To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.
Output:
Provide cash and cheque services to customers.
Serve Customers by attending to cheque encashment, withdrawals and deposits according to laid down procedures.
Guard against fraudulent transactions by subjecting to UV light all cheque deposit, all cheque withdrawals and identity documents.
Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for confirmation and authorization.
Ensure that items cashed are technically correct and signed, according to customers mandates to avoid losses that may arise as a result of disputes.
Check audit trails to ensure all entries are correctly passed and confirm the same by signing the indemnity form.
Understand the risks associated with the control and handling of cash and maintain effective controls to manage these risks. Maintain a high level of integrity and ethical standards.
First level customer interface and interaction for queries, receipt of instructions/ requests and direction to appropriate desk where required.
Measures:
Number of losses
Teller differences
Turnaround time per transaction
Overall customer service ratings
Control of daily cash received and paid out
Adhere to all laid-down policies and procedures regarding the handling, locking away and security of cash/assets to avoid losses.
Ensure cash holdings are kept within prescribed limits at all times.
Balance cash daily and report any differences promptly.
Measures of success:
Overall cash differences
2. Daily cash holdings within the limits
QUALIFICATIONS
Minimum Qualifications
Type of Qualification: Degree from a recognised university
Field of Study: Not applicable
Experience Required
Client Coverage
Consumer & High Net Worth
1-2 years
Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.
ADDITIONAL INFORMATION
Behavioral Competencies:
Adopting Practical Approaches
Articulating Information
Examining Information
Exploring Possibilities
Following Procedures
Generating Ideas
Making Decisions
Managing Tasks
Producing Output
Providing Insights
Understanding People
Upholding Standards
Technical Competencies:
Application & Submission Verification (Business Banking)
Banking Process & Procedures
Customer Acceptance & Review (Consumer Banking)
Customer Understanding ( Consumer Banking)
Processing
Product Knowledge (Consumer Banking)
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