Job Responsibilities
Maintain cash limit for the branch and individual cashier.
Ensure daily reconciliation of cash book and banking system.
Ensure daily reports are actioned as per schedule of reports
Ensure reporting to Operations Supervisor in cash limits, evaluation repatriation daily.
Ensure cash security is adhered to and that the cash repatriation is adequately insured.
Responding promptly to customer enquiries.
Handling customer complaints and escalating where necessary.
Obtaining and evaluating all relevant customer information to match to products and services.
Guiding customers in the account opening process.
Providing feedback to improve the efficiency of the customer service process
Ensure key rotations are done without compromise
Ensure offsite storage for duplicate storage room keys
Any other duty as assigned
Qualifications
A minimum of 3 years’ experience in a deposit taking environment will be required.
Diploma in Micro-finance or Co-operative Management, or relevant qualifications in Business
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