Job description
Are you great at selling products while handling queries professionally to improve customer service standards? Do you enjoy multi-tasking and working in a fast-paced startup environment? If you are a top notch sales agent with great phone interaction skills then Momentum Credit has a great opportunity for you!
Momentum Credit provides working capital solutions to small businesses and individuals. The Logbook Loans Telesales Agent will play a crucial role in widening the company’s reach through telesales. They will also assist in generating consistent revenue primarily through the sale of the logbook loan product.
The successful candidate will report to the Call Centre Manager and will drive the organization’s client outreach and customer service efforts. Momentum Credit believes in allowing its team to explore their potential and they fully support each member at each phase of their career progression towards career growth. A competitive retainer and commission based structure is on offer to the successful candidate.
Picture of Success:
Success shall be evaluated on the progress of attaining the following goals:
Daily
Handle calls in a timely manner with a minimum of 70 Calls during the weekday and 40 calls on Saturday.
Manage Inbound Calls by ensuring customers’ queries are answered satisfactorily.
Keep records of all conversations in the call centre database in a comprehensible way.
Prepare and submit report of daily calls and hot leads by COB.
Escalate unresolved customer complaints to the Call Centre Manager.
Follow up to ensure issues are being resolved within 24 Hrs. Number of prospective clients that show interest after follow up indicates level of success
Have in-depth knowledge of all MCL products in order to answer customer’s queries satisfactorily
Weekly
Attend and actively participate in departmental meetings to make a meaningful contribution.
Secure 10 leads.
Monthly
Drive monthly disbursements of KES 2,000,000
Does this Sound like you?
Bachelor’s degree or diploma in a relevant field
Relevant work experience
Excellent communication skills
Highly motivated and ambitious individual with unquestionable integrity
