We are seeking a skilled Telephone Operator to manage inbound and outbound calls in a professional and efficient manner. The ideal candidate should have excellent communication skills, be adept at handling multiple lines, and possess a friendly and courteous demeanour.
Key Responsibilities
Answer and direct incoming calls promptly and professionally
Provide information, take messages, and transfer calls to appropriate individuals
Maintain call logs and ensure accurate record-keeping
Assist with administrative tasks as needed
Qualifications & Skills
Diploma Certificate or equivalent
3 years’ experience as a Telephone Operator or similar role preferred
Proficiency in Microsoft Office Suite and telephone systems
Strong interpersonal skills and customer service orientation
Ability to multitask and prioritize tasks effectively
Apply via :
docs.google.com
