Responsibilities for the Telecommunications Technical Assistant
Under the direct supervision of the Chief of the Information Technology Unit, the incumbent will perform the following duties:
Wide Area Network Operations(WAN)
Monitors transmission performance of all local and remote network nodes at the link and at the I/O levels.
Coordinates with leased line carrier and/or remote site technical support staff, service restoration during facility failures at Headquarters, the Offices Away from Headquarters, and/or Missions.
Maintains Network Control Center/Network Operations Center records and Wide Area Network documentation.
Maintains WAN equipment inventory and tracks repair history of WAN nodal equipment and modules.
Prepares monthly reports on node and transmission facility performance including detailed reports of leased facility outages for outage rebate purposes.
Performs other related duties as required.
Local Area Network Operations (LAN)
Monitors the performance of the LAN, Metropolitan Area Network (MAN) and high speed Internet access facilities.
Assists in the implementation of ad-hoc LAN support requirements with departmental focal points.
Provides remote operations and maintenance service and advanced technical support for access routers on the Wide Area Network.
Maintains LAN and MAN equipment inventory.
Liaises with Information and Communication Technology Section (ICTS) to troubleshoot and maintain underlying infrastructure and dependencies;
Prepares and revises network diagrams and network documentation.
Performs other related duties as required.
Audio/Visual Conference Services
Installs, configures and tests audio, video conference and desktop video conference hardware/software using available communication and network connectivity.
Assists in meetings’ preparation by preparing and configuring conference hardware in various locations throughout headquarters and operates equipment during conferences.
Provides support and training for new users of conference systems.
Researches and evaluates new conference products ensuring compatibility with current operational standards and growth for future needs.
Conducts preventive and corrective maintenance on conference equipment;
Logs, addresses, escalates and closes tickets within established benchmarks whilst keeping up-to-date knowledge based) Ensuring timely repair and replacement of faulty equipment;
Participates in projects aimed at enhancing and upgrading services provided;
Maintains up-to-date documentation of current systems;
Performs other related duties as required.
Telecommunications Technical Assistant Qualifications
Knowledge of telecommunication equipment, principles of operations, including broadcasting local area networks,. Knowledge of conferencing and multimedia technology, and principles of analog and digital transmission.. Ability to apply knowledge and technical skills to install and test relevant equipment, provide maintenance services and user support. Ability to assist with analog and digital transmission facility testing and trouble-shooting. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
High school diploma or equivalent. Candidates must have passed the United Nations Administrative Support Assessment Test (ASAT) or the Global General Service Test GGST) at Headquarters or at Offices Away from Headquarters (OAHs).Certification in broadcasting, telecommunications and electronics engineering desirable.
A minimum of five years of experience in broadcasting, telecommunications or related area.
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of another official United Nations language is an advantage
