Location: Nairobi
Key Responsibilities of the Role
Participates in the coordination of roaming coverage expansion roadmap, evaluation, (UAT) user acceptance testing and launch of new roaming partners or roaming products.
Daily facilitation and implementation of change request /hygiene maintenance tasks aimed at improving customer experience, revenue optimization objectives, cost savings to achieve company metrics improvement related to the areas of;
Wholesale Roaming
International Voice & SMS business.
Developing and maintaining the strategic partnerships to Increase roaming revenues and decreasing cost by:
Participating in the identification of potential preferential roaming partners.
Analyzing the preferred partners’ traffic and revenue in order to ensure accurate proposal for negotiation, calculations and /or implementation of the IOT discounts and their consistency with the signed contract, together with coordinating their proper management within the IT,
Settlement and Finance concerned teams plus DCH ,FCH and Roaming partners.
Enhancing and follow up with network and IT teams to provide our strategic partners the best customer experience.
Conduct data analysis – including collecting data, building models, and analyzing financial, operational and/or statistical data
Maintain up to date knowledge of technology and products which may generate new SMS & Roaming Services wholesales proposition by analyzing market potential,
Manage and monitor DCH & FCH activities and issues.
Manage and Monitor SMS ,GRX & Signaling performance and demand forecast,
Manage and Monitor financial clearing , settlement process and liaise with roaming partners for dispute resolution,
Manage Airtel Kenya Information in the GSM info center,
Work closely with Roaming Head to support retail driven initiatives,
Conduct roaming product retrospectives, compile lessons learned, and business case evaluation
Ensure compliance with all applicable policies & regulatory requirements on Information Security.
Educational Qualifications, work experience& Functional / Technical Skills
B.Sc. in Business Administration, Computer Science, Engineering or any relevant field.
MBA will be an advantage.
Minimum 2 years of work experience in a comparable telecom company in a similar role where developing products and services.
Demonstrable market Telecommunication knowledge and commercial acumen and have spent significant time in the Telecom Operators in the same / related roles.
Good knowledge of technology platforms.
Knowledge or experience in international roaming is preferred.
Project planning and implementation (Project management).
Good understanding of Business and financial acumen.
Competencies
Strong Negotiator.
Numerate and analytical, able to tackle complex issues quickly and accurately.
Highly developed communication and reporting skills.
Concern for standard and efficiency.
Creativity and innovation.
Ability to build excellent relationships with internal and external customers (Operators/Carrier).
