Job Summary:
We are seeking a Technical Systems Administrator with a strong background in IT and telephony systems to oversee the deployment, maintenance, and support of our clients’ communication infrastructure. The ideal candidate will have hands-on experience with structured cabling, Contact Centers, PBX systems, and telephony solutions. This role requires a proactive individual who can manage pre-sales and post-sales activities, provide preventive maintenance, and offer troubleshooting and onsite client support.
The successful candidate will be a creative problem-solver with excellent communication skills, capable of working independently and as part of a team. If you are passionate about technology and enjoy working in a fast-paced environment, we want to hear from you!
Key Responsibilities:
Deployment of Structured Cabling:
Design, install, and maintain structured cabling systems for voice and data networks.
Ensure compliance with industry standards and best practices.
Deployment of PBX Systems:
Install, configure, and optimize Contact Centers and PBX systems.
Collaborate with clients to understand their requirements and deliver tailored solutions.
Preventive Maintenance of Telephony Clients:
Perform regular system checks and updates to ensure optimal performance.
Identify and resolve potential issues before they impact operations.
Pre-Sales of Telephony Solutions:
Work closely with the sales team to provide technical expertise during the pre-sales process.
Develop and present customized telephony solutions to prospective clients.
Post-Sales of Telephony Solutions:
Provide technical support and training to clients after implementation.
Ensure client satisfaction by addressing any concerns or issues promptly.
Troubleshooting and AMC Support:
Diagnose and resolve technical issues related to telephony systems.
Provide AMC support, including regular maintenance and emergency repairs.
Documentation and Reporting:
Maintain detailed records of installations, maintenance activities, and client interactions.
Generate reports on system performance and issue resolution.
Qualifications:
Education:
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Experience:
Minimum of 5 years of experience in IT and telephony systems administration.
Proven experience with structured cabling, Contact Centers, and PBX systems.
Strong knowledge of telephony solutions, including pre-sales and post-sales support.
Apply via :
www.linkedin.com