We are looking for a Technical Savvy with good communications skills and experience in support and customer service. As Technical Support Specialist you will work with our Live Operations Platforms (Customer Relationship Management (CRM), Voice Platform, Chatbot, Quality Assurance (QA), Learning Management System (LMS), Knowledge Base, etc…), troubleshoot issues and implement new configurations.
Be a Part Of a Team Where You Will
Support B2B users with incidents related to platforms
Implement new configurations to support operations
Escalate requests to providers or other tech teams when needed
Participate to recurring reviews with platforms vendors
Build and update internal knowledge base
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
You Have
Previous experience in a technical support role or similar
Technical knowledge (network, systems, scripting, API)
Problem-solving skills: no problem is too small or too big
Results oriented, autonomous and efficient
Proficiency in English
An empathetic, inclusive and curious attitude
Apply via :
jobs.glovoapp.com
