Technical Support Manager

Job Deascription

Lead the strategy for technology platforms, partnerships and external relationships
Represent the technological agenda in staff meetings and when making hiring decisions
Identify, compare, select and implement technology solutions to meet current and future needs
Develop, track and control the development of annual operating and capital budgets for purchasing, staffing and operations
Manage and optimize infrastructure assets to satisfy internal financial targets
Create overall technology standards and practices and ensure adherence
Consolidate our technology platforms and create plans for each
Track, analyze and monitor technology performance metrics.
Oversee all system design and changes in system architecture
Keep abreast of new trends and best practices in technology landscape
Take the initiative in thought leadership, innovation and creativity
Set objectives and strategies for the IT department
Design and customize technological systems and platforms to improve customer experience
Oversee the technological infrastructure (networks and computer systems) in the organization to ensure optimal performance
Design and customize technological systems and platforms to improve customer experience
Plan the implementation of new systems and provide guidance to IT professionals and other staff within the organization
Monitor changes or advancements in technology to discover ways the company can gain competitive advantage
Analyze the costs, value and risks of information technology to advise management and suggest actions
Promote the company’s products/services addressing or predicting clients’ objectives
Build long-term relationships with new and existing customers
Work closely with the CEO to define and deliver new products and enhancements

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