The Technical Support Engineer position plays a vital role supporting innovative software solutions for a diverse, global clientele.
You will handle first-line technical support by resolving operational issues and answering client questions. For more complex problems, you’ll conduct in-depth investigations and provide second-level support, leveraging your detailed understanding of customized software configurations.
You will engage directly with clients to address their concerns, solve problems, and ensure satisfaction. Your role will also involve collaborating with internal teams, including R&D, senior support, and regional delivery teams, to deliver timely and effective resolutions.
You’ll support our global customers, ensuring clear communication and excellent service. Your organizational skills will help you manage multiple queries, escalate issues when needed, and support implementation projects alongside partners.
Your customer-first attitude, technical expertise, and problem-solving mindset will be key. You’ll ensure clients maximize the value of our solutions while advancing your career within a dynamic and international environment.
Your Profile
To excel in this position, candidates should bring a strong technical foundation, problem-solving abilities, and relevant experience.
University degree in Computer Science, Information Technology, or a related field.
3+ years of experience in technical customer support, software development, or IT/engineering fields.
Hands-on experience in a Banking IT environment is an advantage.
Strong foundation in computing, networking, and system fundamentals.
Proficiency in Java programming (version 11 or higher).
Solid experience with Linux OS, including shell or Python scripting (RedHat certification is a plus).
Apply via :
netguardians.breezy.hr