About the Role
As a Technical Support Agent, you will:
Diagnose and resolve technical issues for customers across various industries.
Support eCommerce platforms by troubleshooting system issues, integrations, and performance concerns.
Work with APIs, assisting customers in troubleshooting API integrations and system connectivity.
Assist with programming-related inquiries, including JavaScript & Node.js troubleshooting.
Provide expert support on web development, technical issues, and debugging.
Communicate clearly and effectively via email and chat in fluent English.
Collaborate with team members to improve service delivery and knowledge-sharing.
Ensure a positive customer experience by demonstrating patience, empathy, and professionalism.
Core Technical Skills:
Ecommerce Experience – Prior experience supporting eCommerce platforms, integrations, or troubleshooting online store-related issues is preferred.
API Integration Knowledge – Understanding of how APIs work, debugging API errors, and helping customers resolve API connectivity issues.
Programming Skills – Must be comfortable with JavaScript and Node.js for troubleshooting and customer guidance.
Technical Proficiency – Strong knowledge of IT troubleshooting, web technologies, and problem resolution.
Problem-Solving Skills – Ability to diagnose issues quickly and implement effective solutions under pressure.
Time Management – Ability to prioritize and handle multiple support tickets efficiently.
Knowledge Management – Effective use of internal documentation and resources to resolve issues efficiently.
Continuous Learning – Willingness to stay updated on emerging tech trends and best practices.
Qualifications:
Tertiary qualification in Information Technology, Computer Science, or a related discipline (preferred but not required).
Experience in technical reporting and documentation.
Ability to multitask effectively while handling computer-based work and customer interactions.
1 year of experience in technical support or a helpdesk role is desirable but not required.
We strongly encourage applications from candidates who have both academic and professional experience in the field. Whether you have gained expertise through formal education, self-learning, or practical work experience, we value a diverse range of backgrounds and skills!
Apply via :
influx.typeform.com