Job Purpose / Objective:
To deliver customer training/transfer product usage knowledge to internal/external staff/client as required
Responsible for the profitability, product strategy, roadmap of products in portfolio
Responsible for the overall success of the product and any improvement/transformational plans of product in portfolio.
Job Responsibilities:
Product Management Duties
Define the product vision, strategy & roadmap
Work closely with technical, sales, marketing and support teams to ensure revenue and customer satisfaction goals are met
Participate actively & works with marketing team in designing communication/marketing strategies of product(s)
Set pricing to meet revenue and profitability goals
Estimate the consumer demand for the product, identify potential customers, stay informed of any competing products
Develop pricing strategies and oversee product development
Responsible for gathering and prioritizing product and customer requirements
Obtain feedback/challenges from clients about product periodically & debrief internal stakeholders
Work with technical team with respect to prioritizing problem/issue resolution and for continuously enhancing the product. Maintain backlog of product(s)
Drive the product concept and product requirements based on customer needs and ideas that come from various sources. Evaluate and prioritize the requirements and develop them into a feature set
Responsible for the product planning and execution throughout the product lifecycle advising management on which product to drop or enhance
Work with marketing for product positioning, go-to-market strategy, messaging and product launch.
Work with cross-functional internal team (sales, legal, marketing etc.) and partners.
Develop an understanding of customer needs, industry market trends and competitive landscape.
Gather market information to understand customer/product problems and design innovative solutions to translate them into revenue opportunities with assistance from requisite teams
Continuously benchmark product with that of competition and ensure own product is better and adds more value
Ensure all product documentation are accurate and up to date at all times
Propose an overall budget to ensure success of the products
Coordinates ideas, concepts and product feature research and makes the case for enhancements where necessary
Periodic duties:
Attend seminars, trade shows, events & other marketing initiatives to demonstrate technical specification of products
Product Training
Quality Assurance
Relationship Management
Manage client relationships and regularly interface with Client representatives and colleagues to understand and resolve any issues as pertaining to product usage and functionality
Develop a mechanism for obtaining feedback from clients (and key players) using products in portfolio
New Business Development
Recommend new business opportunities and develop business case in support of such opportunities.
Project Management
Oversee the development of relevant company or client proposals for the products in portfolio
Develop relevant product training manual/presentation slides
Liaise effectively with development team and Project Management Office with respect to projects/integration handled
Participate in UAT sessions of developed solutions before deployment/customer sign off
Facilitate product training sessions/workshops of product(s) in portfolio as required
Perform solution testing and give feedback to clients and development team where necessary
Education Qualification
A degree in Computer Science or Social Sciences
Experience
3-5 years minimum experience in a similar function.
Demonstrated success defining and launching excellent products
Send your application to; careers.ke@interswitchgroup.com
Apply via :
careers.ke@interswitchgroup.com
