The Technical Manager will be responsible for overseeing projects, managing teams, and aligning technical initiatives with our business objectives. He/ She will work collaboratively with clients and various stakeholders within the company to ensure service delivery in an efficient and timely manner.
DUTIES & RESPONSIBILITIES:
Plan, organize and manage all technical projects and ensure successful completion within the budgeted profit margins and set timelines
Identify opportunities for process improvement and innovation, fostering a culture of continuous learning within the team
Utilize deep technical knowledge to make informed decisions, provide guidance, and solve complex technical challenges.
Collaborate with cross-functional teams to align technical strategies with overall business goals.
Ensure technological innovation strategies and processes are in place to meet business objectives and needs in terms of price, service quality and delivery target
Ensure quality service delivery to the existing client base to generate more revenue and increase customer satisfaction
Monitor system for repeat visit for same problems and addressing the same with the supervisor for permanent solution.
Develop and implement strategies on increasing revenues.
Support the sales team through constantly identifying opportunities for new value creation technological products
Monitor and generate report for the manager for non-confirming installation for further action and ensuring installations are trouble free.
Manage resources efficiently, including hardware, software, and personnel, to maximize productivity.
Timely report generation and submission to respective clients
Communicate effectively with both technical and non-technical stakeholders, presenting project updates and proposals clearly
Stay current with industry trends and technological advancements to drive strategic technical decisions
KNOWLEDGE, SKILLS, AND EXPERIENCE:
Bachelor’s degree in a relevant technical field
A minimum of eight years in the technical field with the Ability to align technical initiatives with business goals
Proven leadership experience, with excellent organizational and interpersonal skills
Well-rounded knowledge in the security industry with excellent customer service
Proficiency in project management methodologies and tools
Exceptional communication skills for conveying technical concepts to diverse audiences
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