Schneider Electric East Africa is looking for a highly motivated technical professional with rich experience to join our Secure Power & Cooling Services Business as the Services Engineering Leader(UPS, Data Center, Cooling) for Nairobi location. This position will report to the Field Services Operation Manager. This position requires to be a people manager along with the business and set up a strong team for the business. The candidate must be comfortable in Services Business related to Secure Power equipment (UPS) and Colling (PAC) like Modernization / Up-Gradation / Recurring Services / Spare parts and various Digital services within various market segments.
Range of Services include:
Power equipment as uninterruptible power supplies (UPS), Automatic voltage regulators, Transient voltage surge suppressors, rectifiers, inverter/chargers, and related electrical cabling and switchgear
Precision cooling- in a rack, in-room and in a row and cold/hot aisle containment.
Racks, power distribution units
Data Centre Infrastructure Management and remote monitoring services
Main responsibilities
Coordinating and managing the Technical department which includes workshop repairs, site surveys installations and commissioning of server rooms and data centers, site repairs and preventive maintenance services.
Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems…
Preparation of section budgets, tools, and equipment management, spares sourcing and stores quantity levels tracking for restocking.
Scheduling and supervision of services in power protection, cooling and data center/ server rooms including site surveys, installation and commissioning, repairs and preventive maintenance services to a wide range of clients in a different sector
Training and appraisal of staff, planning and coordinating for specific product training at the manufacturer centers for extensive knowledge acquisition and licensing.
Investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)
Provide team leadership for a team of Field service engineers
Plan training for field service representatives and ensure completion of assigned internal training.
Do continuous performance reviews with a team and annual performance review submissions.
Provide technical and career mentorship to team reporting to you.
Represent the services department in meetings and cross-functional initiatives as a delegate or deputy of field services operations manager
Approve timesheets, absence, and requests of N-1 reports in consultation with Fields services operations manager.
Perform other duties as assigned
Role Requirement
Diploma in Engineering or related fields
At least has 5-10 years’ experience in Technical Services lead role with experience in data center infrastructure services, UPS, Cooling
Relevant experience with critical systems infrastructure equipment is a Must-have (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers,
Knowledge of Secure Power (data centre, UPS & Cooling) and associated technical information related to Industry Business products and solutions.
Possess a valid driver’s license
Verifiable hands-on technical work experience required
High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred.
Supervision/Management/leadership experience a Must Have
