Job description
Mission
Manages the implementation of OCS for various customers, in terms of all the technical aspects including feature content, delivery date and quality of the technical solution, from offer preparation through deployment activities and customer acceptance.
Plans, organizes and pilots the Customer Technical Project in the framework of the contract scope; coordinates the technical support activities involving other Nokia departments; is the customer prime interface for all the technical aspects of the solution and manages the day to day relationship with the customer. TPM works closely with the Solutions Architect to insure delivery of the solution. TPM is also an active contributor of Nokia products/solution introduction, evolution and roadmap.
Key Responsibilities
Is prime interface with customer Technical Managers for all technical concerns. Understands the customers’ strategy and manages his technical expectations
Identifies deliverables under his responsibility. Plans & executes these deliverables taking care of cost & milestones
Follows up KPIs of the operator’s network to ensure the optimized usage of the deployed solution
Is in charge of identifying risks for both customer and Nokia
Proposes & implements risk mitigation plan
Identifies and analyses customer needs and advises them on solution / technology / products that are the best fit. Supports offer development. Provides feedback to R&D/PLM teams regarding features & performances needed
Is in charge of the coordination with new product introduction teams for first implementation applicable in their projects
Is in charge to build and manage the customer network configuration changes.
Qualification
Engineering (Electrical/Telecommunications/Computer) or Computing Science Degree qualifications – preferably with some demonstrated interest in telecommunications – or equivalent industry experience.
A minimum of 10 years commercial experience in IT or telecom is required, with at least 5 years’ experience as an architect or TPM delivering to an external end-customer in the Telco Operator domain
Detailed knowledge of Payment & Charging & Policy domain including architecture, Nokia or partner software products in that domain. Specific Nokia products include SPS, SurePay, DSC (PCRF, DCP, Smart Plan Builder), OSP (ICC, FRC, ECN, etc) – candidate must be expert in at least one of these product families
Proven expertise with two or more of the Telco software domains Payments, Policy Management, Online Charging and BSS in general
Understanding of both waterfall and Agile delivery methodologies, as well as DevOps solution definition and delivery.
Fluent in English
