Overview:
The Technical Account Manager is responsible for the day-to-day management of client account holistically.
You will be responsible for developing long term relationships with clients, connecting with key business units, and liaising between client and cross-functional internal teams to ensure the timely and successful delivery of products and solutions according to client needs
Requirements:
KCSE
It is advantageous to have a Completed Degree in a relevant field (e.g. Sales, IT, Computer Science, etc.)
3-4 years of relevant experience (Software Account Management); ERP experience advantageous
Must be very comfortable with business processes and terminology and very good at engaging and working with people at all levels in an organization.
Travel is an essential part of this role. License / Own Vehicle required
Responsibilities:
Operating as the lead point of contact for all matters specific to your customers
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management, including negotiating contracts and agreements
Having a technical understanding of the customer’s system and requirements
Scoping new requirements that the customer may have and proposing the correct solution to resolve customer issues
Be the escalation point for the support desk
Have regular face to face meetings with the customers
Promote new versions and newly available software
Review customers’ existing systems to determine if things can be cone better
Quoting of customers for new work
Documenting required issues for the project team to fix
Technical scoping of customer requirements
Dealing with customers in crisis, if the customer is down or has critical issues; coordinate the efforts to get them back up and running
Assist with outstanding Debtors, removing barriers to payment
Ability to perform and deliver against individual sales targets
Conduct customer experience case studies
Awareness and adherence to Company policies and procedures
Key Attributes:
Excellent Communication Skills (Verbal and Written)
Detail Orientated and Results Focussed
Demonstrate Good People Skills
Dependable / Responsible
Positive Attitude
Team Player
Hard Worker
Willing to Learn
Calm Under Pressure
Self-Management Skills
Apply via :
webapp.placementpartner.com
