Key Responsibilities
Provide first-level technical support to clients, responding to inquiries and issues in a timely and efficient manner.
Provide basic troubleshooting and device management, including setup and enrollment, and escalate complex issues to advanced support as needed
Monitor system dashboards for alerts and compliance issues.
Document solutions and procedures in knowledge bases (KBs) and FAQs, and maintain them by keeping them updated.
Ensure that support requests are handled within established Service Level Agreements (SLAs), keeping client satisfaction a priority.
Providing exceptional customer service (solving customer problems, answering customer questions confidently), and voice support through excellent English communication.
This role requires a blend of problem-solving skills, clear communication, and a dedication to delivering excellent customer service. To succeed, you’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers.
What we’re looking for:
Education: Bachelor of Computer Science/Information Technology or similar
Adaptability
Teamwork
Agile frameworks
Interpersonal communication skills
WordPress Rest API
PHP, HTML, CSS, SQL Server, No SQL
Status tracking frameworks (Jira and Rally)
Practical knowledge of SQL and database concepts
Solid understanding of cybersecurity principles
Previous experience as a tech agent is a plus.
Apply via :
influx.com
