These include maintenance of:
Power equipment as uninterruptible power supplies, Automatic voltage regulators, Transient voltage surge suppressors, rectifiers, inverter/chargers and related electrical cabling and switch gear
Precision cooling- in rack, in room and in row and cold/hot aisle containment.
Racks, power distribution units
Data Centre infrastructure Management and remote monitoring services
Main responsibilities
Coordinating and managing the Technical department which includes workshop repairs, site surveys installations and commissioning of server rooms and data centers, site repairs and preventive maintenance services.
Support serviceable Schneider equipment including but not limited to: electrical switchgear, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, security, access control, CCTV and fire alarm and suppression systems…
Preparation of section budgets, tools and equipment management, spares sourcing and stores quantity levels tracking for restocking.
Scheduling and supervision of services in power protection, cooling and data center/ server rooms including site surveys, Installation and commissioning, repairs and preventive maintenance services to a wide range of clients in different sector
Training and appraisal of staff, Planning and coordinating for specific product training at the manufacturer centers for extensive knowledge acquisition and licensing.
an investigate remotely the origin of the breakdown and submit fixes (in a service bureau for example)
Provide team leadership for team of Field service engineers
Plan training for field service representatives and ensure completion of assigned internal training.
Do continuous performance reviews with team and annual performance review submissions.
Provide technical and career mentorship to team reporting to you.
Represent the services department in meetings and cross functional initiatives as a delegate or deputy of field services operations manager
Approve time sheets, absence, and requests of N-1 reports in consultation with Fields services operations manager.
Perform other duties as assigned
Qualifications
Diploma in Engineering or related fields
At least has 5-10 years’ experience in Technical Services lead role with experience in data center infrastructure services
Relevant experience with critical systems infrastructure equipment (i.e. electrical switchgear, diesel generators, UPS systems, electrical distribution, chillers, cooling towers, air handlers, fire detection/suppression or building monitoring systems).
Possess a valid driver’s license
Verifiable hands-on technical work experience required
High level of technical knowledge of electronic/electrical component theory. Knowledge of HVAC systems and applicable application software knowledge is preferred.
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