Principle Accountabilities
Business planning and growth
Drive achievement of set targets through customer growth and retention across all lines
Plan, drive and monitor the Banca sales strategies through segment focus, customer focus needs-based selling
Develop and refine sales toolkits, client materials and training to reflect the various target proposition
Performance Management: Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
Cost management and Revenue Generation
People management
Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
Motivate, Coach and Energize the sales staff positively to deliver the best results
Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team
Operational risk controls and procedures.
Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
Ensure the team adheres to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
Ensure the team complies with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Principal Officer
Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met
People Management & administration:
Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
Continuous review & appraisal of sales staff performance and immediate corrective action.
Ensure sales staff are motivated for maximum productivity
Cultivate a team culture that enhances support for each other to ensure overall productivity.
Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
Ensure discipline and adherence to staff code of ethics by sales staff.
Ensure planned leave schedule & execution for branch sales staff.
Operational risk controls and procedures.
Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
Ensure the Team adheres to all KYC guidelines and procedures, complies with local regulatory requirements, and reflects best practices
Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
Tracking and monitoring of TAT and errors for sales staff and working with stakeholders to ensure targets are met
Key Competencies and Skills
Technical Competencies:
Computer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
General knowledge in banking processes.
General Competencies:
Excellent written and oral communication skills.
Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
Basic analytical ability with active listening skills.
Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Willingness to adapt to changing business needs and deadlines.
Minimum Qualifications, Knowledge and Experience
Education:
Bachelor’s degree
Certificate of Proficiency
Experience:
Minimum of 3 years’ experience in sales management within the Insurance Industry
Demonstrate knowledge of Insurance operations
Problem solving and analytical skills
Demonstrate integrity and ethical standards
Attentive to details
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