Job Description
Create an inspiring team environment where every team member feels supported to meet their work expectations.
Manage all feedback from the client relating to quality to ensure the team is consistently meeting and surpassing quality expectations.
Set and communicate clear team and individual goals for all the processes under the pediatrics products.
Oversee day to day operations while ensuring the numbers on the production tool are up-to date at all times.
In consultation with the project manager, review and update all the training manuals to ensure they are up-to date and that the team is well informed through refresher trainings.
Assign tasks with clear deadlines to the team under pediatrics products.
Plan and schedule the team members leave in such a way that ensures reduced leave liability to SALIX without jeopardizing the processes.
Train, coach and support the new members in the project to ensure they understand and are well prepared to meet client expectations.
Prepare monthly or weekly progress reports as desired by the client.
Recognize and appreciate exceptional performers while at the same time supporting through coaching, those struggling to improve or turn around.
Listen to resolve people issues in the project while at the same time, escalate those that are beyond your scope using the right channels.
Qualifications
In-depth knowledge in all processes under pediatrics products.
Degree/diploma in any related field is an added advantage.
Up to 1-year experience in team leadership or supervisory role.
Ability to work and complete projects without supervision, self-motivated.
Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.
Great people skills- interpersonal, problem solving and team building skills.
Organizational and time management skills.
Good at MS excel and word.
Apply via :
jobs.smartrecruiters.com
