Job Purpose:
Seeking a Telesales Executive Intern to generate orders, manage the entire customer order and invoicing process, reconcile accounts, source customers via social media, handle walk-ins, ensure customer satisfaction, and develop a customer engagement database.
Key Responsibilities:
Ability to call both existing and prospective customers to generate orders.
Manage customer order fulfillment process– from order taking, order capturing, PO generation, managing in-transit tracking and delivery.
Manage the invoicing process – ensure customers receive their invoices for all transactions.
Manage customer account reconciliation and statement of transactions monthly.
Source for customers via social media platforms.
Sell to walk-in customers in the office.
Responsible for feedback system by ensuring customers are happy and consistently willing to do business with us.
Develop and manage customer database – birthday, wedding anniversary etc, to improve customer engagement and loyalty.
Requirements
Confident and friendly.
Excellent verbal communication skills to communicate with direct customers effectively, vendors/distributors on the telephone.
Ability to work in a fast-paced, goal-driven environment.
Previous or present experience in the Spirits, Wine/bottling industry will be an added advantage.
Good understanding of the market/consumers in Kenya
Call Centre experience is an added advantage.
It should be based in Nairobi.
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