The Position
The role of T24 CoE Specialist is to co-ordinate and apply proven analytical and problem-solving skills to help validate requests through collaboration with other functional teams to ensure seamless resolution of T24 Transact issues to enable support business strategy and entrench best practices.
Key Responsibilities
Works closely with various business functions and advice on Best Practice on AA since it has robust functionalities.
Manages contract performance and nurture skills that advances the IT Banking Systems Operations strategy vide t24 transact.
Evaluates and reviews all T24 Transact incidents and requests before resolution.
Build and disseminate expert skills on AA support and issue resolution, since majority modules are moving to AA module.
With team perform Corrections on Contract with exceptions.
In liaison with relevant business unit, perform Product Creation for approved products.
In liaison with functional unit, supports T24 Transact-related projects.
With business, perform Product Optimization for requests on existing products.
Spearheads maintenance, traction and resolution of system core functionalities i.e. AA loans module.
Liaises with the T24 Transact vendor on escalated core issues for resolution.
Participates in the change management process by ensuring that requisite T24 Transact parameter requests are updated after a change promotion.
The Person
For the above position, the successful applicant should have the following:
Bachelor’s degree in Information Technology/ Computer Science/ Mathematics or related field.
Certification in ITIL or any IT Related field.
4 years’ experience in Information Technology or General Banking.
3 years’ experience in T24 Core e.g., Credit (AA, LD), customization, product creation.
3 years’ experience in T24 Banking Systems Operations (COB, deployments, health checks, troubleshooting)
2 years’ experience in T24 Projects
Experience in Quality Assurance and Emerging Technologies (e.g. Mobile Banking, Internet Banking)
Strong interpersonal and communication skills.
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