We are looking for experienced, dynamic and self-motivated Systems and network administrator to join our Infrastructure team.
Job Summary: The systems and network administrator is responsible for managing and supporting of the IT infrastructure of Smart, including hardware, software, desktop and shared infrastructure, voice and data networks, servers, mobile and fixed telephony
They are also responsible for ensuring that all Infrastructure components are maintained and work reliably to meet Smart needs. The Systems and network administrator will also enforce security policies to protect the organization’s computer infrastructure, networks and data.
They systems and network administrator also provides Level 2 IT user support to both internal and external customers.
Key responsibilities and accountabilities:
To support and monitor existing infrastructure, perform preventative maintenance work, backup and perform other regular support activities to ensure effectiveness and to
provide cover on such tasks when required.
To plan, manage and implement infrastructure projects and upgrades to meet Smart goals.
To respond to 2 nd Line Help Desk calls and planned work requests.
To manage such items through to resolution or escalate them to another member of the team or the Regional Infrastructure and Security Manager
To liaise with external suppliers and support agencies for the ongoing support and maintenance of relevant hardware and software.
To ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use.
To assist in keeping track of Smart IT infrastructure assets and ensure that the infrastructure and data is kept secure at all times.
To assist in designing and documenting infrastructure processes, procedures and standards and to maintain or prepare system and software documentation as directed.
To maintain appropriate records of time spent, actions taken and item status to facilitate management, future problem resolution and to keep users informed of progress.
To ensure that technology is used, managed and supported in accordance with Smart standards, policies and procedures.
Qualifications
Holder of a Bachelor’s degree in IT or related field.
Strong ability and experience in Network administration
Strong ability and experience in Linux system’s administration
Previous experience implementing distributed directory information services such as Active Directory using LDAP, RADIUS, etc
Professional certification in networking is mandatory
Minimum 2 years experience in a busy IT environment
Experience with IAAS and SAAS is an added advantage.
Having relevant industry certification is an added advantage
Skills, knowledge, and abilities
Excellent customer service.
Good written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding.
Excellent customer service skills, always striving to improve services to meet customer and
business needs.
Proactive and solutions driven
Ability and willingness to quickly learn
Be able to liaise with all staff levels
Ability to work to tight deadlines and budgetary limitations
Customer, end-user and external support company liaison skills.
Self-managing and pro-active.
Attitudes and Behavior
The Systems and network administrator is a very pivotal position to Smart’s internal and external experience. It therefore requires an individual of strong will, customer oriented and a quick thinker.
The individual must be able to listen, maintain a very detailed list of daily duties including all problems and correspondence and follow up on all activities and respond to all customer issues.
Other required characteristics that the officer must possess and demonstrate: –
Professionalism, honesty and ethical operations above board
Confidence and high self esteem
Analytical and inquisitive, with excellent attention to detail
Empathy, welcoming, polite, cheerful, and understanding
Self-Drive and work with speed, Reliable, flexible and cooperative
Knowledgeable and Smart
Demeanor to please the customer
Smart and sharp in dressing and presentation
Interested candidates who meet the criteria above are encouraged to send their application letter and detailed CV to cvs@smartapplicationsgroup.com by 29th January, 2021 indicating the position on the Subject Line. Only shortlisted candidates will be contacted.
Apply via :
cvs@smartapplicationsgroup.com
