The System Solutions Engineer is responsible for designing, quoting, and sometimes implementing system infrastructure solutions that meet the technical requirements of our clients. This role involves collaborating with sales, engineering, and project teams to provide pre-sales consulting and accurate solution quotes, developing cost estimates for system-related services and solutions, preparing accurate man-hour estimates of the time required to complete said work, and occasionally leading smaller implementation projects.
Responsibilities:
Solution Design and Implementation
Design and quote system infrastructure, including servers, storage, virtualization, and cloud-based solutions.
Ensure system solutions are aligned with client needs and industry best practices.
Create and maintain system documentation and contribute to knowledge-sharing sessions.
Quoting and Cost Estimation
Collaborate with the sales team and customers to understand client requirements and provide accurate quotes for system-related projects.
Generate detailed cost estimates and solutions documentation for hardware, configuration, and testing components.
Update quotes based on project scope changes and client feedback.
Client Consultation
Participate in client calls and meetings to gather technical requirements.
Provide technical expertise during pre-sales discussions and post-sales internal and external kick-off calls.
Develop client-facing proposals detailing recommended solutions, technologies, and timelines.
Technical Support and Troubleshooting
Engage senior escalation support for network-related issues when required to design and build complex systems situations.
Conduct root cause analysis and collaborate with other teams to implement solutions for recurring issues.
Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
3-5+ years of experience in systems engineering, including expertise in virtualization, storage, and cloud technologies.
Familiarity with systems management and deployment tools (e.g., VMware, Microsoft Azure, AWS).
Industry certifications are not required but would be a considerable asset.
Strong knowledge of quoting tools and processes, with experience using quoting and CRM tools.
Excellent verbal and written communication skills for client interaction, creating project scopes for SOW’s/quotes, and documentation.
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