Job Summary: The Implementer will be responsible for the functional knowledge and expertise of ALL modules of the standard solution to give better insights to the development team on configuration and customization items.
Reporting Line: This position reports directly to the Head of Implementation
Duties and Responsibilities
Help clients identify the business problem and help elicit, review and document business requirements as a functional consultant.
Work with project team to bounce ideas, brainstorm available solutions and decide on the best feasible solution to implement so that both business and technical teams can relate and see the benefit.
Functional consultancy role -Handle system implementation, testing, user training, data migration, golive and support for assigned projects.
100% closure of assigned support items within agreed resolution timelines/ Service Level Agreement (SLA) levels.
Participate in continuous professional development programs run by Dynasoft to build solution delivery competencies.
Help clients identify the business problem and help elicit, review and document business requirements as a functional consultant.
Involved in project documentation and status tracking.
Offer mentorship to assigned interns and attachees.
Participate in technical bid preparation and demos when invited to.
Continuously researching on new product releases, industry changes and emerging technology changes (for example Microsoft Dynamics 365).
Continuously researching on industry trends and anticipated changes that have an impact on our sector based solutions.
Working with the client technical lead (for example ICT Manager) to handle solution installation and configuration, setup of user profiles and configuration of backups. For complex installations and configurations, the implementer may work with an infrastructure expert.
Any other duty as may be assigned from time to time, including outside working hours, location and environment.
Minimum Requirements
Academic and Professional Qualifications
At least one to two years’ experience as a System Implementer.
A Bachelor’s degree (Computer Science/Information Technology/BBIT/BCOM -Finance).
A relevant professional qualification either (CPA/ACCA, Microsoft certifications and Project Management) is desirable.
Possess certification in Setup, Installation and Configuration of the standard solution/product.
Possession of relevant certification in a core functional area of the product they deal with such as (Finance/BI/Microsoft Dynamics 365 for NAV) but has full understanding of ALL the core modules of the standard solution.
Essential Skills
Critical knowledge areas: Business / industry knowledge, technical skills (System implementation methodologies), testing, training, system configuration, foundation level skills in customization and system support skills.
Personality attributes; Logical / Analytical mind-set, customer focus (client-facing skills), understands change management and appreciates technology (bridge between business and technical teams)
Possess excellent problem solving, communication and documentation skills,
Fully understands Microsoft Sure Step Framework / Methodology.
Willingness to work occasionally outside of normal business hours to meet tight client / project deadlines.
Ability to work under pressure in a fast-paced organization with minimum supervision.
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